Help that gets you back to your spreadsheet
Find a clear guide, solve a common problem, or reach the support team. Start with the path that best matches what you need today.
The shortest path to the right answer
Browse common questionsGo straight to the guide you need
Each guide focuses on a real task and links to the next useful step, so you can read only what your work requires.
When something is not working
These simple checks solve many temporary problems and give support better information when they do not.
- Refresh the page once and try the same step again.
- Confirm that you are signed in to the account that owns the sheet.
- Try a smaller file, range, or request to identify where the problem begins.
- Copy the exact message you see before contacting support.
Send enough detail to solve it faster
Tell us which page you were using, what you expected, and what happened instead. Include the exact message when there is one.
Please leave out sensitive information
Do not send passwords, one-time codes, payment details, or private spreadsheet data. A small redacted example is usually enough.
Still need a hand?
Send your question to the SheetAI team. We read every message and usually reply within one business day.
For account-specific help, contact us from the email address connected to your SheetAI account.